Privacy Policy

1. Introduction

bata12 Entertainment Limited (referred to as "bata12," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data you provide when you access or use our online gaming platform located at https://bata12.cam (the "Platform") and related services. This Privacy Policy applies to all users and visitors of the Platform, including registered players and casual browsers.

By creating an account on bata12, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the data collection and processing practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the Platform and refrain from registering an account.

We process personal data in accordance with international data protection standards and applicable regulations governing online gaming operations. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of the Platform. We reserve the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered users via email notification, and the "Last Updated" date at the top of this page will reflect the most recent revision.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account on bata12, we collect the following personal information that you voluntarily provide:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (such as Indonesian National Identity Card / KTP number)
• Contact Information: Email address, mobile phone number, residential address including street, city, postal code, and province
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers for account recovery
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued ID, proof of address documents, selfie photographs for identity verification (KYC compliance), and any additional documents requested during enhanced due diligence
• Communication Content: Messages you send to our customer support team via live chat, email, or other communication channels, including attachments and screenshots

2.2 Information Collected Automatically

When you access or use the bata12 Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifier (UDID), mobile network information
• Connection Data: IP address, internet service provider (ISP), referring/exit pages, clickstream data, time zone setting
• Usage Information: Pages visited, time spent on pages, games played, betting patterns, search queries within the Platform, features used, navigation paths, session duration
• Location Data: General geographic location derived from IP address to verify compliance with jurisdictional restrictions (we do not track precise GPS coordinates)
• Performance Data: System errors, crash reports, loading times, and other diagnostic information to improve Platform stability

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources including:

• Payment Processors: Transaction status, payment verification results, and fraud screening outcomes from our banking and e-wallet partners
• Identity Verification Services: Verification results from third-party KYC service providers who help us confirm your identity and age
• Game Providers: Gaming session data, bet outcomes, and game preferences from third-party game developers whose content appears on our Platform
• Fraud Prevention Services: Risk assessment scores, device fingerprinting data, and suspicious activity alerts from specialized fraud detection partners

3. How We Use Your Information

bata12 uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account on the Platform
• Processing your deposits, withdrawals, and financial transactions
• Providing access to sports betting, casino games, live dealer experiences, and slot machines
• Calculating and crediting winnings, bonuses, cashback, and VIP rewards
• Managing your VIP tier status based on gaming activity and turnover
• Responding to your customer support inquiries and resolving account issues
• Sending transactional notifications about account activity, deposits, withdrawals, and bet results

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure you meet the minimum age requirement (21 years old)
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, collusion, money laundering, and other illegal activities
• Enforcing our Terms and Conditions and protecting the integrity of our games
• Responding to legal processes, court orders, and requests from law enforcement or regulatory authorities
• Conducting internal audits and maintaining records for regulatory reporting requirements

3.3 Platform Improvement and Personalization

• Analyzing user behavior and preferences to improve Platform functionality and user experience
• Personalizing game recommendations based on your playing history
• Testing new features and conducting A/B testing to optimize interface design
• Identifying and fixing technical issues, bugs, and performance problems
• Developing new games, features, and services based on user demand

3.4 Marketing and Promotional Communications

• Sending promotional offers, bonus announcements, and tournament invitations (only if you have opted in to marketing communications)
• Notifying you about new game releases, platform updates, and special events
• Conducting customer satisfaction surveys to gather feedback
• Providing personalized VIP benefits and exclusive offers based on your gaming activity

You can opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting our customer support team. Opting out of marketing does not affect transactional communications necessary for account operation.

4. How We Share Your Information

bata12 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information with the following categories of recipients for the purposes outlined below:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, and these providers may have access to your personal information as necessary to perform their services:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals
• Game Developers: Third-party game studios that provide casino games, slots, and live dealer experiences integrated into our Platform
• Identity Verification Services: KYC and AML compliance specialists who verify player identity and screen for regulatory risks
• Customer Support Tools: Live chat software providers and customer relationship management (CRM) platforms
• Cloud Infrastructure Providers: Hosting services and data storage providers that maintain Platform servers and databases
• Fraud Prevention Services: Security specialists who monitor transactions for suspicious patterns and protect against fraud
• Analytics Providers: Data analysis tools that help us understand user behavior and improve Platform performance

All third-party service providers are contractually bound to process your personal information only as instructed by bata12 and to maintain appropriate security measures. They are prohibited from using your data for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required to do so by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Investigate and prevent fraud, money laundering, or other illegal activities
• Enforce our Terms and Conditions and protect the rights, property, or safety of bata12, our users, or the public
• Respond to claims that content posted on the Platform violates the rights of third parties

4.3 Business Transfers

In the event that bata12 undergoes a business transaction such as a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email and/or prominent notice on the Platform before your personal information becomes subject to a different privacy policy.

5. Data Security Measures

bata12 implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) technology
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted using advanced encryption algorithms
• Secure Password Storage: User passwords are hashed using bcrypt or similar one-way cryptographic hashing algorithms, ensuring we cannot retrieve your original password
• Firewall Protection: Multi-layer firewalls defend against unauthorized network intrusions and distributed denial-of-service (DDoS) attacks
• Intrusion Detection Systems: Real-time monitoring systems detect and respond to suspicious activity and potential security breaches

5.2 Organizational Security

• Access Controls: Personal information is accessible only to authorized employees and contractors who require access to perform their job functions, using role-based access control (RBAC) systems
• Employee Training: All staff members receive regular training on data protection principles and security best practices
• Confidentiality Agreements: Employees and contractors are bound by strict confidentiality agreements prohibiting unauthorized disclosure of user information
• Security Audits: We conduct regular internal security audits and engage independent third-party security firms to perform penetration testing and vulnerability assessments

While we implement robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach that compromises your personal information, we will notify affected users in accordance with applicable data protection regulations and take immediate steps to mitigate the impact.

6. Data Retention

bata12 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Data Category	Retention Period	Legal Basis
Account Registration Data	Duration of active account + 7 years after closure	Regulatory compliance (AML/KYC)
Transaction Records	7 years from transaction date	Financial record-keeping requirements
Identity Verification Documents	7 years after account closure	Regulatory compliance
Gaming Activity Logs	5 years from activity date	Dispute resolution and regulatory audits
Marketing Communication Preferences	Until you opt out or close your account	Consent-based marketing
Customer Support Communications	3 years from last communication	Service improvement and dispute resolution

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data destruction procedures. Anonymized data that no longer identifies you may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

As a user of bata12, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our customer support team with your request. We will provide the information in a commonly used electronic format within 30 days of verification of your identity.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most account information directly through your account settings, or contact customer support for assistance with other data corrections.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, we may be legally required to retain certain information for regulatory compliance, fraud prevention, or dispute resolution purposes.

7.4 Right to Restriction of Processing

You may request that we restrict processing of your personal information in specific situations, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will store the information but not actively process it without your consent.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another service provider without hindrance from bata12.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. We will immediately cease using your information for such purposes upon receiving your objection.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days and may require additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

bata12 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Required for basic Platform functionality such as maintaining your login session, processing transactions, and remembering your preferences
• Performance Cookies: Collect anonymous information about how you use the Platform to help us identify and fix technical issues
• Functionality Cookies: Remember your preferences such as language selection, currency display, and interface customization
• Analytics Cookies: Help us understand user behavior through aggregated statistics to improve our services

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect Platform functionality and limit your ability to access certain features. Refusing essential cookies may prevent you from using the Platform entirely.

9. International Data Transfers

bata12 operates internationally, and your personal information may be transferred to, processed, and stored in countries outside of Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Indonesian regulations.

When we transfer personal information internationally, we ensure appropriate safeguards are in place through:

• Contractual commitments requiring service providers to protect your data in accordance with international standards
• Standard contractual clauses approved by recognized data protection authorities
• Compliance with applicable data protection frameworks and cross-border data transfer mechanisms

10. Children's Privacy

bata12 is strictly an adult-only platform. We do not knowingly collect personal information from individuals under 21 years of age (or the legal age of majority in their jurisdiction, whichever is higher). Our KYC verification process is designed to prevent underage access.

If we become aware that we have inadvertently collected personal information from a minor, we will immediately delete such information from our systems and permanently close the associated account. If you believe a minor has created an account on bata12, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

bata12 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Material changes that significantly affect how we collect, use, or share your personal information will be communicated to registered users via email notification at least 30 days before the changes take effect. Your continued use of the Platform after such notification constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For urgent security matters such as suspected data breaches or unauthorized account access, please contact us immediately through our 24/7 live chat support channel available on the Platform.